Customer Card

The BlueBird Card is the property of BLUEBIRD, with registered offices at Rua Eng. Ferreira Dias, 924-2.º andar - salas E35/E36, 4100-246 Porto, and with the VAT number 504609513, ("BlueBird"), the holder of which is the Customer who accepts these General Conditions.

a) The BlueBird Card is valid in BlueBird shops in Portugal and in the online shop at www.bluebird.pt.
b) Joining the loyalty programme allows for the accumulation of the value with your purchases in order to get access to reductions, offers, exclusive promotions and receive the BlueBird Newsletter.
c) The BlueBird Customer Card is entitled to request a duplicate of the warranty slip via apoiocliente@bluebird.pt.
d) The loyalty programme rewards customers for purchasing products at BlueBird shops. Customers have access to discount vouchers depending on the purchases they make. See all the conditions for the Discount Vouchers below.
e) It is the Customer's responsibility to indicate their card number (alternatively their mobile phone or e-mail address) at the time of each purchase so as to gain access to all the benefits of the Customer Card.
f) A purchase and its value with a Customer Card can only be correlated at the time of purchase.
g) All purchases are valid for use of Customer Card benefits with the exception of technical assistance, batteries, watch straps, jewellery cleaning products, gift bags and one-off promotions.
h) Customers are entitled to an immediate 5% discount on all purchases made on their birthday. We consider this to be the period starting 8 days prior and 8 days after their birthday. A discount is applicable from the second purchase. This cannot be used with other promotions.
i) BlueBird reserves the right to cancel, replace or change the loyalty programme with a minimum of 30 days notice.

a) Receive a €10 voucher for every €100 in eligible purchases (actual net amount paid after discounting vouchers or credit notes). A purchase of €200 entitles you to two €10 vouchers, while a purchase of €1,500 entitles you to 15 €10 vouchers. The number of vouchers issued may vary, but the monetary value of each voucher is always the same.
b) Discount Vouchers can only be issued to Customers with a Card.
c) If the purchase is made without linking it to a Client Card, the Voucher will not be issued. Subsequently, the purchase cannot be linked to the Card.
d) All purchases are valid for issuing a Discount Voucher, with the exception of technical assistance services, batteries, watch straps, jewellery cleaning products, gift bags, outlet products and one-off promotions.
e) The Discount Voucher is sent by email and SMS to the contact registered in the customer file after the in-store sale is completed. For online purchases, the voucher is sent by email after the invoice is issued (upon order shipment).
f) The Discount Voucher can only be used the day after it is issued;
g) Each voucher can only be applied to a single product, even if the purchase includes multiple products;
h) The Discount Voucher can only be used on a product worth more than twice the value of the voucher. A €10 Discount Voucher can only be used on a product worth €20 or more;
i) It is possible to combine multiple Discount Vouchers and apply them to a single product. However, the product must always be worth at least double the value of the vouchers.
j) The Discount Voucher is valid for 3 months from the date of issue. The Discount Voucher may not be used after its expiry date.
k) The Discount Voucher is not redeemable for cash and must be used to purchase products in BlueBird physical shops or online.
l) The discount voucher cannot be used for technical assistance, batteries, watch straps, e-gifts or gift bags.
m) The Discount Voucher can only be used by the holder, by presenting it in person at a BlueBird shop, or by cashing it in at our online shop (www.bluebird.pt);
n) The exchange of a purchase where a Discount Voucher was used results in the issuance of a credit note for the amount paid and the issuance of a new Discount Voucher to replace the originally used one;
o) When returning an order placed on bluebird.pt, the vouchers generated by such orders are canceled, or if they have already been used, their value will be deducted from the refund to be issued.