Frequently Asked Questions

Buying online at BlueBird is easy, simple, fast, and secure! We are available 24 hours a day, 7 days a week!

1. Secure paymentvia the available payment methods: Credit Card and Paypal
2. Fast deliveries.
3. Customer servicevia phone number, email and chat. Personalised and distinctive support that will make your online shopping easier.
4. My favourites: When browsing www.bluebird.pt, you can create your own list with the products you liked the most by clicking on the "heart" icon.
5. Personalised postcard: Your order includes a personalised postcard with a message: "Happy Birthday", "I Love You" or "Thank you". The postcard also has space for your personalised message. To receive the postcard, click on "Add postcard to offer" on the checkout page of the shopping basket.
6. Customer Card: The BlueBird Customer Card offers numerous advantages and benefits when shopping online and in physical shops, such as 10€ discount vouchers, birthday discounts, personalised customer service, among others. Discover all the advantages of having a Customer Card.

Shopping in our online shop is simple and secure:

1. Choose the items you like best by browsing our Jewellery, Watches, Gifts and Engagements catalogue or by searching directly for the product.
2. Once you have found the item you want to buy, click on the "Add to basket" button. If you are choosing a ring or bracelet, for example, it is important to select the desired size. If you have any doubts about the right size, take a look at our Size Guide.
3. The item is added to your shopping basket, so you can continue browsing or finalise your purchase.
4. When you are ready to finalise your purchase, you should access your "Shopping Cart" by clicking on the "basket" icon that will appear in the top right-hand corner of the site.
5. On the order confirmation page, you can access information about your products and save items to your favourites. It is also on this page that you can enter a promotional code.
6. Once you have filled in all the details requested, click on the "Checkout" button.
7. The next step is to log in to the BlueBird website, choosing one of the following options: "Already a registered customer?" where you must log in. If you have not registered, you should click on "Not a registered customer" where you can register as a new customer or choose not to register, stating only your name, email, and address.
8. After logging in or registering on the site, you must choose which payment method - Visa/MasterCard and PayPal - and where you wish to receive your order.
9. To finalise your purchase, you must accept the Terms and Conditions and click on the "Pay securely" button.
10. Once you have finalised your payment and purchase online, you will receive all the details of your order, delivery, and billing data in your registration email.

If you have any further questions, you can contact us via our Customer Support — email, chat and phone number.

To receive your order online, you can choose the "Home Delivery" option.

The estimated delivery date is available on the product detail page. Delivery takes place on working days between 09:00 and 19:00.
The day before the order is due to be delivered, an SMS is sent advising that the order will be delivered on XX and the time window. If you want to change the delivery date, you can do so by clicking on the link sent in the SMS.

For Spain
The estimated delivery date is available on the product detail page.

For Europe
Carrier DHL Express Europe: the estimated delivery date is available on the product detail page.

Notes:
- Products with engraving, on promotion and/or limited stock may take an additional 4 days.
- During the festive season, due to the high volume of shipments, carriers are not always able to meet the agreed deadlines.


Report a delivery delay
If this limit cannot be met, you will be informed of the new deadline and if it is not convenient for you, we will refund the amount paid.
If you receive a dispatch confirmation email and your order does not arrive within the stipulated time, please contact us via our Customer Support team.

It is safe to pay for your online orders at www.bluebird.pt.
The payment methods available to pay for your orders are VISA/Mastercard and Paypal.

Credit Card - Visa/Mastercard
Paying by credit card on the BLUEBIRD website is 100% secure. We use SSL encrypted communication and work with a real-time connection to the banking systems (Redunicre / SIBS).


PayPal
If you choose to pay for your order with PayPal, you will be redirected to https://www.paypal.com/pt/home so that you can pay with your PayPal account or credit/debit card quickly and securely, without sharing any financial information.


Klarna
Buy now. Pay later with Klarna.
Klarna makes all your shopping easy. You can split your purchase into 3 interest-free payments and spread the cost of your purchase over time! The first payment is made when the order is placed. The other 2 payments are made automatically every 30 days from a credit or debit card of your choice.


FLOA
Buy now. Pay in 4x instalments with FLOA, free of charge, over a maximum period of 3 months, using your credit or debit card.
Your request will be answered immediately. If Floa approves your order, you will receive confirmation of the order and an indication of the payment dates for each of the instalments relating to your purchase. Find out more here.

The discount voucher can be used in any BlueBird physical shop and in the online shop at www.bluebird.pt.
On your shopping basket page and/or on the checkout page, you can enter the code of your Discount Voucher or Voucher in the "Do you have a voucher?" field. The value of the voucher will be deducted from the value of a product added to your shopping basket.

If you have your Customer Card associated with your online registration, and if you have a 10€ Discount Voucher, the Vouchers will already appear in the shopping basket. All you have to do is click to activate the voucher. You don't need to enter the code manually.

The voucher cannot be used for technical assistance, batteries, watch straps, jewellery cleaning products or e-gifts.

Find out all the general conditions of the Discount Vouchers here.

Parts with a polished surface are naturally sensitive to scratches, as are parts with stones. In the event of damage, due to their peculiarity, parts are sometimes difficult to replace.
Wear is not a production error. Each piece of jewellery must be handled and worn with care in order to preserve its integrity over time.

What care should you take when wearing your jewellery?

• Do not wear the items while washing your hands, showering, sleeping or playing sport.
• Avoid wearing your jewellery in the pool or on the beach. Contact with seawater and sand can damage jewellery.
• Keep jewellery away from perfumes, cosmetics, hair products such as hairspray and other chemical substances.
• Avoid applying exaggerated effort to the parts, as well as heavy-duty work where the part is subject to scratches due to friction with other objects.
• Sweat and skin pH can also influence the loss of colour or darkening of the item.
• Store jewellery in a box or bag, such as the ones we offer. Avoid storing jewellery in a damp place.
• To keep your jewellery clean, you can gently use a silver-cleaning cloth, without any chemicals, to restore its shine and remove small stains. Chemical products should not be used to clean jewellery.
  
  

You can find our suggestions for cleaning products here.
Jewellery cleaning products do not accumulate with customer card discounts or count towards discount vouchers.

Discover your size in 5 steps:

1. Choose a thin ring without too many details.
2. Print the rim table (PDF available from the button below), after making sure that your printer is set to A4 size and the scale is 100%.
3 After printing, check that the ruler at the bottom measures 3 cm.
4. Place the ring on the rim table and confirm the measurements. Do not use the screen of your computer or mobile phone, as the dimensions may not correspond to the real scale.
5. The measurements taken refer to the internal diameter of the ring and are indicative. Please note that accuracy varies according to the type of ring, shape, and model.

Choose the watch size that is perfect for you. Case size information is available in the technical product information on the purchase page.

Watches are made of different materials, so they will feel different on your wrist depending on the material.
Steel straps are heavier than leather or rubber straps.
The size of the case does not include the crown, as you can see in our diagram.

Consider the guide below to measure the dimensions of your favourite piece in relation to your wrist.

1. Open the pdf document with the images we've prepared for you - PDF Diameter Guide
2. Print the document on A4, taking care when printing to print without reducing the scale of the page. To do this, select [no reduction] or [none] in the print scale options.
3. Choose a watch size and cut it out.
4. Place the cut-out on your wrist and choose the size you like best
   
   

• Do not pull or turn the crown with wet hands.
• Avoid exposure to chemical products (benzine, alcohol, mercury, petrol, acids, thinners, detergents, washing powder, creams, perfumes etc).
• Do not leave the watch exposed to the sun for too long or in high temperature places.
• Avoid contact with magnetic fields (magnets, magnetic health devices, loudspeakers, radiology, household appliances, etc).
• Avoid sudden shocks.
• If the watch comes into contact with salt water, rinse with fresh water.

The word "movement" refers to the watch's internal mechanism that accumulates and transmits the energy needed for the watch to run. In other words, the movement is the engine of the watch. There are several types of movement: mechanical, mechanical-automatic, quartz, and even the particular ones of some brands such as CITIZEN's Eco-Drive.

Mechanical movement (mechanical watches / winding watches): The most important part of a winding watch is the mainspring, which has to be wound manually by turning the crown (winding). The mainspring unwinds slowly, releasing energy to move the watch's mechanisms. The energy of these watches with the mainspring fully wound (full winding) lasts on average between 36 and 40 hours. The spring must be tightened again by turning the crown once the energy has been used up, and the time must be set to ensure the watch is more accurate. It is advisable to wind the watch every day, preferably at the same time and until the end of the winding, taking care not to force it or risk breaking the spring.


Mechanical-Automatic Movement: A mechanical movement in which the mainspring tightens itself. An automatic watch uses the energy stored in the mainspring, which is tightened by the movement of the person's wrist.
Automatic watches have a rotor that turns when the watch is in motion, and this energy is transferred from the rotor to the watch's mainspring. The advantages of an automatic watch are its durability, detailed construction, and the fact that you do not have to wind it. To ensure the proper functioning of an automatic watch, you should always adjust the strap to your wrist, as too much slack means a loss of autonomy for the watch.
If the automatic watch stops due to a power failure, you should turn the crown at a moderate speed.
Both automatic and mechanical watches can run a few minutes ahead or behind each month, so they need to be adjusted regularly. Mechanical watches often have intricate systems of mechanisms reflecting the talent and skill of the watchmaker. Good mechanical watches are very durable.


Quartz: This is the movement found in the vast majority of watches, where it is powered by a battery. The movement is called quartz because the battery works in combination with a quartz crystal. The battery sends an electric current through the crystal to keep it oscillating at over 32,000 vibrations per second.
These vibrations cause a small motor to run, which in turn moves the hands of the watch. On average, a battery lasts a year and a half, so you should change it after this period. The great advantage of quartz watches is that they don't require winding, so you don't need to set the time as often.
Quartz watches require less maintenance than mechanical watches, and only rarely do the parts of the watch need to be lubricated.


Eco-Drive: This is the term applied to CITIZEN watches that use a system that converts light energy into electrical energy as a power source, replacing batteries that require changing when they run down. Citizen called this technology Eco-Drive because it is environmentally friendly and ecologically correct. Exclusive to the brand.
Watches with Eco-Drive technology do not require battery changes as they continue to generate energy during normal use. The extra charge is stored in a rechargeable secondary battery to power the watch even when no energy is being generated. What's more, there is no need to change the battery, as Eco-Drive watches use a long-life, rechargeable lithium-ion cell that retains 80 per cent of its charge capacity even after 20 years of use.
In Eco-Drive watches, every effort is made to avoid unnecessary energy consumption. When the watch is kept for a long time, the second hand moves irregularly. When this happens, the time must be adjusted to return to the correct movement. When the rechargeable battery voltage is low, the second hand moves at regular two-second intervals. Once recharged, it will return to normal movement.


Kinetic: Exclusive technology created by SEIKO, which translates into a self-powered quartz watch. This is a watch powered by the movement of the wrist and has a resting autonomy of up to 180 days. With the exception of some models, which have an autonomy of up to 4 years. The watches are also equipped with a hibernation function after 5/7 days of rest, but when moved they resume the current time. With the KINETIC movement, there are watches with automatic and manual charging, and they also sometimes have an indicator with a reading of the autonomy granted at a given moment and accumulated autonomy in real time (every 30 seconds of winding is equivalent to 6 hours of autonomy). They restart quickly with just a few turns of the crown, can last up to 1 month at rest and have a retrograde day of the week indicator (Cal.5D44).

There are mineral, hardlex and sapphire glasses, where mineral glass is the most prone to scratches and sapphire the least. However, even sapphire can scratch.

Water resistant should not be confused with waterproof. The term "water resistant" refers to the watch's ability to withstand certain water pressures in a laboratory environment. For example, diving into a swimming pool exerts much greater pressure than swimming on the surface.

The term "waterproof” simply means that the watch is watertight. If you want to go diving, it is advisable to wear a watch designed for this purpose and labelled as such.

If you want to practise sports such as skydiving, mountaineering, skiing, paragliding, or scuba diving, you also need a watch that is waterproof to at least 100 metres to overcome the pressures you will be subjected to.

To avoid extensive and sometimes irreversible damage to your watch, make sure the crown is properly closed when you bring it into contact with water. The crown and buttons of the watch should not be used underwater under any circumstances, as this will allow water to enter the watch case.

If you notice condensation forming inside the watch face, you should send the watch to the manufacturer's service centre as soon as possible.

For water-resistant watches, you should avoid hot bath water as the heat expands the seals, allowing water to enter the watch. Similarly, when exposed to salt water, watch seals gain a corrosive layer of salt, so they need to be cleaned with fresh water after being in the sea.

Watch seals wear down more or less depending on use and contact with water, so they should be replaced regularly. These seals should also be replaced every time the case is opened, for example to change a battery.

The waterproofness of a watch is its resistance to pressure under water and this is not guaranteed permanently.
The seals that guarantee their watertightness can be physically degraded by regular use of the crown, by shocks and by other factors including perspiration, the use of cosmetic products and even changes in temperature.

Watches are made up of mechanical and electronic parts that are damaged by water and humidity. Waterproofness is determined in a laboratory and under ideal circumstances, i.e. at a constant temperature and in perfect immobilisation. However, even at low depths, the pressure of the water against the watch when it is hit by a wave or the impact of the watch on the water surface of a swimming pool when swimming produces a greater instantaneous pressure than when the watch is slowly submerged to a depth of 30 metres. When showering, hot water and humidity alter the characteristics of the seals and jeopardise the watertightness of the watch.

Returning or exchanging at BlueBird is simple and easy!
To request an exchange or return, you can do so within a maximum of 30 days from the date you received your order. Exchanges and returns can also be made in our physical shops in mainland Portugal. During the special Christmas season, exchanges will be extended until 31 January of the following year (applied to purchases between 1 October and 24 December).

Important:

• Engagement rings available at BlueBird have an extended exchange period of up to 60 days after purchase.
• It is not possible to exchange and/or return personalised items with the engraving service.

Instructions for requesting the exchange or return of an item:

1. Registering a return
Access your order history in your personal account at www.bluebird.pt:

• If you made the purchase without registering on the site, you can access the link sent in the parcel dispatch notification email.
• Go to your order details, click on "return", choose the item you want to return/exchange and the reason.

2. Collection
Choose the desired collection method:

Shipping to the BlueBird address: the whole process is handled by you with the carrier you prefer. The address is Bluebird S.A., Rua Eng.º Ferreira Dias, n.º 924, 2º, Salas E31/35/36, 4100-246 Porto.

Delivery to a BlueBird shop: no need to request and register a return on the website. We have 11 shops in mainland Portugal.

The cost of sending the parcel for exchange or return is borne by the customer.

Choose how you want to receive the refund:

• Using the same payment method as the order (only valid for online purchases);
• Shopping voucher, valid for use on a new purchase (online shop only).
• If you want to exchange items, select the shopping voucher option.

3. Refunds
As soon as we receive your return request, it will be analysed. If the products comply, you will receive a refund within 2 working days, using the same payment method as the order, or the voucher via email. The voucher is valid for 3 months.

1. We will only accept returns of items in the same condition as they were sent, with all accessories and original packaging.
2. Items must always be accompanied by the relevant invoice.
3. BlueBird will analyse the returned product and inform the customer of their right to a refund.
4. Exchanges or returns of products with signs of use or misuse and products personalised by the customer are not accepted.
5. Refunds will be made using the same payment method as for the online purchase.

Phone Number: 220 119 715

Whatsapp (message): 931 112 829

Chat: During your visit to the site, we'll help clear up any doubts and help you choose the product you want.

E-mail: apoiocliente@bluebird.pt

If your product is faulty or defective, you should choose one of the following options:

1. Take your item to the BlueBird shop, accompanied by the relevant invoice.
2. Send us your article by post to Rua Eng.º Ferreira Dias, n.º 924, 2º, Salas E31/35/36, 4100-246 Porto

If the repair of your products involves costs, we will only start the repair work after you have approved the quote. If you have any further questions, please contact our Customer Service team.