Returning or exchanging at BlueBird is simple and easy!
To request an exchange or return, you can do so within a maximum of 30 days from the date you received your order. Exchanges and returns can also be made in our physical shops in mainland Portugal. During the special Christmas season, exchanges will be extended until 31 January of the following year (applied to purchases between 1 October and 24 December).
Important:
- Engagement rings available at BlueBird have an extended exchange period of up to 60 days after purchase.
- It is not possible to exchange and/or return personalised items with the engraving service.
Instructions for requesting the exchange or return of an item:
1. Registering a return
Access your order history in your personal account at www.bluebird.pt:
- If you made the purchase without registering on the site, you can access the link sent in the parcel dispatch notification email.
- Go to your order details, click on "return", choose the item you want to return/exchange and the reason.
2. Collection
Choose the desired collection method:
Shipping to the BlueBird address: the whole process is handled by you with the carrier you prefer. The address is Bluebird S.A., Rua Eng.º Ferreira Dias, n.º 924, 2º, Salas E31/35/36, 4100-246 Porto.
Delivery to a BlueBird shop: no need to request and register a return on the website. We have 11 shops in mainland Portugal.
The cost of sending the parcel for exchange or return is borne by the customer.
Choose how you want to receive the refund:
- Using the same payment method as the order (only valid for online purchases);
- Shopping voucher, valid for use on a new purchase (online shop only).
- If you want to exchange items, select the shopping voucher option.
3. Refunds
As soon as we receive your return request, it will be analysed. If the products comply, you will receive a refund within 2 working days, using the same payment method as the order, or the voucher via email. The voucher is valid for 3 months.