Click & Collect

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Shipping

  • How long does it take to deliver an order?

    To receive your order online, you can choose the "Home Delivery" option.

    The estimated delivery date is available on the product detail page. Delivery takes place on working days between 09:00 and 19:00.
    The day before the order is due to be delivered, an SMS is sent advising that the order will be delivered on XX and the time window. If you want to change the delivery date, you can do so by clicking on the link sent in the SMS.


    For Spain
    The estimated delivery date is available on the product detail page.

    For Europe
    Carrier DHL Express Europe: the estimated delivery date is available on the product detail page.



    Notes:
    - Products with engraving, on promotion and/or limited stock may take an additional 4 days.
    - During the festive season, due to the high volume of shipments, carriers are not always able to meet the agreed deadlines.


    Report a delivery delay
    If this limit cannot be met, you will be informed of the new deadline and if it is not convenient for you, we will refund the amount paid.
    If you receive a dispatch confirmation email and your order does not arrive within the stipulated time, please contact us via our Customer Support team.

  • Can I pick up my order at a BlueBird physical shop?

    BlueBird has 11 physical shops in mainland Portugal. At the moment, the Click & Collect option is only available in mainland Portugal.

  • Is parcel delivery free?

    "Home delivery" - Working days between 9am and 7pm:
    Mainland Portugal:
    - Postage is free from 40€.
    - Orders under 40€ carry a postage cost of 3.95€.


    Madeira and Azores Islands:
    - For orders up to €99.99, postage costs €9.95.
    - For orders over 100€, postage is free.


    Spain
    - Deliveries to Spain have a fixed cost of €5.95. For orders over 60€, postage is free.

    For the countries of Austria, Belgium, Denmark, France, Germany, Ireland, Italy and Luxembourg, postage is a flat rate of €24.95.
    Rest of Europe and Other Continents: we do not currently deliver parcels to other European countries or to countries outside Europe.



    Home delivery with time window option:

    For orders delivered at home in the evening hours - 19h00 to 22h00 - the postage price is:
    - €6.95 for orders up to €40;
    - €2.95 for orders from €40 to €99.99.
    - For orders of €100 or more, postage is free.


    For orders delivered at home on Saturdays, from 9am to 2pm, the shipping costs are:
    - €8.95 for orders under €40;
    - €4.95 for orders between €40 and €99.99;
    - For orders of €100 or more, postage is free.


    Click & Collect Express 2h - Free: Pick-up in
    2h at the BlueBird shop of your choice is free.


    Click & Collect BlueBird Store - Free: Pick-up
    at a BlueBird shop of your choice is free.


    Pick-up at a DPD pick-up point:
    - For orders over 40€, postage is free.
    - Up to €40, the postage is €3.95.


    Same Day Delivery:
    Same-day delivery in Greater Porto has a fixed cost of 9€.

  • What is the difference between a shipping address and a billing address?

    The shipping address is the address where you want to receive your order if you choose the "Home delivery" option.

    The billing address is the address that will appear on the invoice for your order. The name of the invoice holder must be the same as the taxpayer number you provide.

    At any time, you can check or edit the billing address, which can be the same as the delivery address.

  • How can I track the dispatch of my parcel?

  • The delivery time has passed, and I still have not received my parcel.

    If you receive a dispatch confirmation email and your order does not arrive within the stipulated time, please contact our Customer Support team.
    If the delivery limit cannot be met, you will be informed of the new deadline and if it is not convenient for you, we will refund the amount paid.

  • I was not present at the address indicated when the parcel was delivered. What can I do now?

    If you are not present at the address indicated, there will be a second attempt to deliver the parcel. If delivery is not possible a second time, the parcel will be returned to BlueBird.
    Up until the day before the scheduled delivery date, you can change this date or transfer it to a pickup point by following the link in the email you receive from the carrier with the delivery notice.