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How to buy

  • How do I buy from the BlueBird online shop?

    Shopping in our online shop is simple and secure:

    1. Choose the items you like best by browsing our Jewellery, Watches, Gifts and Engagements catalogue or by searching directly for the product.
    2. Once you have found the item you want to buy, click on the "Add to basket" button. If you are choosing a ring or bracelet, for example, it is important to select the desired size. If you have any doubts about the right size, take a look at our Size Guide.
    3. The item is added to your shopping basket, so you can continue browsing or finalise your purchase.
    4. When you are ready to finalise your purchase, you should access your "Shopping Cart" by clicking on the "basket" icon that will appear in the top right-hand corner of the site.
    5. On the order confirmation page, you can access information about your products and save items to your favourites. It is also on this page that you can enter a promotional code.
    6. Once you have filled in all the details requested, click on the "Checkout" button.
    7. The next step is to log in to the BlueBird website, choosing one of the following options: "Already a registered customer?" where you must log in. If you have not registered, you should click on "Not a registered customer" where you can register as a new customer or choose not to register, stating only your name, email, and address.
    8. After logging in or registering on the site, you must choose which payment method - Visa/MasterCard and PayPal - and where you wish to receive your order.
    9. To finalise your purchase, you must accept the Terms and Conditions and click on the "Pay securely" button.
    10. Once you have finalised your payment and purchase online, you will receive all the details of your order, delivery, and billing data in your registration email.


    If you have any further questions, you can contact us via our Customer Support — email, chat and phone number.

  • Advantages of buying online at BlueBird?

    Buying online at BlueBird is easy, simple, fast, and secure! We are available 24 hours a day, 7 days a week!

    1. Secure payment via the available payment methods: Credit Card and Paypal
    2. Fast deliveries.
    3. Customer service via phone number, email and chatPersonalised and distinctive support that will make your online shopping easier.
    4. My favourites: When browsing www.bluebird.pt, you can create your own list with the products you liked the most by clicking on the "heart" icon.
    5. Personalised postcard: Your order includes a personalised postcard with a message: "Happy Birthday", "I Love You" or "Thank you". The postcard also has space for your personalised message. To receive the postcard, click on "Add postcard to offer" on the checkout page of the shopping basket.
    6. Customer CardThe BlueBird Customer Card offers numerous advantages and benefits when shopping online and in physical shops, such as 10€ discount vouchers, birthday discounts, personalised customer service, among others. Discover all the advantages of having a Customer Card
  • What payment methods are available? Is it safe to buy online?

    It is safe to pay for your online orders at www.bluebird.pt.
    The payment methods available to pay for your orders are VISA/Mastercard and Paypal.

    Credit Card - Visa/Mastercard
    Paying by credit card on the BLUEBIRD website is 100% secure. We use SSL encrypted communication and work with a real-time connection to the banking systems (Redunicre / SIBS).


    PayPal
    If you choose to pay for your order with PayPal, you will be redirected to https://www.paypal.com/pt/home so that you can pay with your PayPal account or credit/debit card quickly and securely, without sharing any financial information.


    Klarna
    Buy now. Pay later with Klarna.
    Klarna makes all your shopping easy. You can split your purchase into 3 interest-free payments and spread the cost of your purchase over time! The first payment is made when the order is placed. The other 2 payments are made automatically every 30 days from a credit or debit card of your choice.


    FLOA
    Buy now. Pay in 4x instalments with FLOA, free of charge, over a maximum period of 3 months, using your credit or debit card.
    Your request will be answered immediately. If Floa approves your order, you will receive confirmation of the order and an indication of the payment dates for each of the instalments relating to your purchase. Find out more here.

  • Do the figures include VAT?

    Yes, all the prices listed on www.bluebird.pt include VAT at the legal rate in force and represent the final price to be paid for the chosen item.
  • Can I delete the items in my shopping basket?

    In your "Shopping Cart" you can find all the products you have added while browsing the site, as well as information about them, the quantity chosen and the price. If you want to change the quantity of a product, click on the "+" or "-" button. If you want to delete an item, click on "Remove".
  • My order is for a gift. What should I do?

    Yes. If the item in your order is for a gift and you want a bag/wrapping, you must select the option "Gift bag: Bag with ribbon ready to give" on the shopping basket page (checkout).

    A delivery note without a price is enclosed with the order and can be used to exchange the item online or in any physical shop.
    The price invoice is not included with the order. You can access it in the dispatch email or later in the "My account" area.

    You can also add a postcard to your parcel where you can personally write a personalised message.
  • How do I use a discount voucher?

    The discount voucher can be used in any BlueBird physical shop and in the online shop at www.bluebird.pt.
    On your shopping basket page and/or on the checkout page, you can enter the code of your Discount Voucher or Voucher in the "Do you have a voucher?" field. The value of the voucher will be deducted from the value of a product added to your shopping basket.

    If you have your Customer Card associated with your online registration, and if you have a 10€ Discount Voucher, the Vouchers will already appear in the shopping basket. All you have to do is click to activate the voucher. You don't need to enter the code manually.

    The voucher cannot be used for technical assistance, batteries, watch straps, jewellery cleaning products or e-gifts.

    Find out all the general conditions of the Discount Vouchers here.
  • Is parcel delivery free?

    "Home delivery" - Working days between 9am and 7pm:
    Mainland Portugal:
    - Postage is free from 40€.
    - Orders under 40€ carry a postage cost of 3.95€.


    Madeira and Azores Islands:
    - For orders up to €99.99, postage costs €9.95.
    - For orders over 100€, postage is free.


    Spain
    - Deliveries to Spain have a fixed cost of €5.95. For orders over 60€, postage is free.

    For the countries of Austria, Belgium, Denmark, France, Germany, Ireland, Italy and Luxembourg, postage is a flat rate of €24.95.
    Rest of Europe and Other Continents: we do not currently deliver parcels to other European countries or to countries outside Europe.



    Home delivery with time window option:

    For orders delivered at home in the evening hours - 19h00 to 22h00 - the postage price is:
    - €6.95 for orders up to €40;
    - €2.95 for orders from €40 to €99.99.
    - For orders of €100 or more, postage is free.


    For orders delivered at home on Saturdays, from 9am to 2pm, the shipping costs are:
    - €8.95 for orders under €40;
    - €4.95 for orders between €40 and €99.99;
    - For orders of €100 or more, postage is free.


    Click & Collect Express 2h - Free: Pick-up in
    2h at the BlueBird shop of your choice is free.


    Click & Collect BlueBird Store - Free: Pick-up
    at a BlueBird shop of your choice is free.


    Pick-up at a DPD pick-up point:
    - For orders over 40€, postage is free.
    - Up to €40, the postage is €3.95.


    Same Day Delivery:
    Same-day delivery in Greater Porto has a fixed cost of 9€.
  • What is the difference between a shipping address and a billing address?

    The shipping address is the address where you want to receive your order if you choose the "Home delivery" option.

    The billing address is the address that will appear on the invoice for your order. The name of the invoice holder must be the same as the taxpayer number you provide.

    At any time, you can check or edit the billing address, which can be the same as the delivery address.