Can I change my mind and cancel this payment method?

The withdrawal period is 14 consecutive days after the purchase date. To cancel and exercise your right of withdrawal, you must contact FLOA by email at contactopt@floa.com

Do you accept installment payments?

Yes, with the Floa payment method and Santander Consumer Finance (SCF) financing. With FLOA, you can pay for your order in 4 interest-free installments for amounts between €90 and €2,500. Simply enter your debit or credit card details (Visa or Mastercard), and the analysis process and response are immediate.

How can I access my payment plan?

FLOA will send you an email within 48 hours after your purchase to confirm your first payment. You will receive an email before each debit and after your payment is completed. You can also find your payment plan in your customer account.

How does 4-installment credit card payment work?

It’s very simple. The 4-installment payment plan works as follows: The first payment is made on the day of purchase, i.e., 1/4 of the total amount. The second payment is made 30 days later, the third after 60 days, and the fourth 90 days after the purchase.

How does payment through FLOA work?

Floa is a simple and flexible payment method that allows you to split payments with no associated interest. Add the products you wish to purchase; At checkout, choose the Floa payment method; Enter the requested identification details and proceed to the review; Enter your debit or credit card details (Visa or Mastercard); Authorize your purchase via 3-D Secure; Complete your order. The response to your request is immediate. If approved by Floa, you will receive the order confirmation along with the schedule of payment dates for each installment related to your purchase.

I have questions about my order paid in 4 installments, who can help me?

For any questions related to your order or return, you should contact BlueBird Customer Support. If you have questions related to the payment or refund of your purchase, you can email contactopt@floa.com. You can also use the chat in your FLOA user account.

If I return an item or cancel my order, how is the refund processed?

Returns (of all or part of the items) are managed by the merchant. If you requested a return, your payment plan will be recalculated accordingly (modified or canceled). The amount already paid will be automatically refunded to the card you used for the purchase or by bank transfer, if necessary. If you paid with a deferred debit card, this amount will be refunded to your bank account by the end of the month.

Is it possible to pay off a 4-installment payment early?

When using the 4-installment payment with FLOA, it is not possible to pay off your payment early.

Why can’t I benefit from the 4-installment payment with FLOA?

There are several possible reasons, but please check whether your card is Visa or Mastercard and that it does not expire within the 4 months following the purchase date.

Floa - BlueBird

Can I change my mind and cancel this payment method?
The withdrawal period is 14 consecutive days after the purchase date. To cancel and exercise your right of withdrawal, you must contact FLOA by email at contactopt@floa.com
Do you accept installment payments?
Yes, with the Floa payment method and Santander Consumer Finance (SCF) financing.
With FLOA, you can pay for your order in 4 interest-free installments for amounts between €90 and €2,500. Simply enter your debit or credit card details (Visa or Mastercard), and the analysis process and response are immediate.
How can I access my payment plan?
FLOA will send you an email within 48 hours after your purchase to confirm your first payment. You will receive an email before each debit and after your payment is completed. You can also find your payment plan in your customer account.
How does 4-installment credit card payment work?
It’s very simple.
The 4-installment payment plan works as follows:
The first payment is made on the day of purchase, i.e., 1/4 of the total amount.
The second payment is made 30 days later, the third after 60 days, and the fourth 90 days after the purchase.
How does payment through FLOA work?
Floa is a simple and flexible payment method that allows you to split payments with no associated interest.
1. Add the products you wish to purchase;
2. At checkout, choose the Floa payment method;
3. Enter the requested identification details and proceed to the review;
4. Enter your debit or credit card details (Visa or Mastercard);
5. Authorize your purchase via 3-D Secure;
6. Complete your order.
The response to your request is immediate. If approved by Floa, you will receive the order confirmation along with the schedule of payment dates for each installment related to your purchase.
I have questions about my order paid in 4 installments, who can help me?
For any questions related to your order or return, you should contact BlueBird Customer Support. If you have questions related to the payment or refund of your purchase, you can email contactopt@floa.com. You can also use the chat in your FLOA user account.
If I return an item or cancel my order, how is the refund processed?
Returns (of all or part of the items) are managed by the merchant. If you requested a return, your payment plan will be recalculated accordingly (modified or canceled). The amount already paid will be automatically refunded to the card you used for the purchase or by bank transfer, if necessary. If you paid with a deferred debit card, this amount will be refunded to your bank account by the end of the month.
Is it possible to pay off a 4-installment payment early?
When using the 4-installment payment with FLOA, it is not possible to pay off your payment early.
Why can’t I benefit from the 4-installment payment with FLOA?
There are several possible reasons, but please check whether your card is Visa or Mastercard and that it does not expire within the 4 months following the purchase date.