Is it safe to buy jewelry online at BlueBird?
Yes. BlueBird has 25 years of experience and 14 physical stores in Portugal. All pieces come with an official brand warranty and the legally required hallmark, and exchanges can be made in person at any store.
The main difference compared to buying from an online-only store or marketplace is the physical presence: if something goes wrong, there is somewhere to turn. The INCM hallmark on each precious metal piece legally certifies the metal's purity, while the official warranty covers manufacturing defects. Exchanges are free of charge in stores within 30 days.
How long does delivery take?
The delivery date is displayed on each product's detail page before purchase. For same-day collection, Express Click & Collect allows customers to collect their orders in-store in approximately 2 hours.
Unlike generic delivery estimates, the expected date is displayed on each product page, allowing customers to check whether their order will arrive on time before purchasing. For urgent purchases, especially last-minute gifts, Express Click & Collect is the fastest option: customers can buy online and collect their order from a store of their choice in approximately two hours, subject to stock availability at that location.
Is shipping free?
Shipping is free on orders of €35 or more in mainland Portugal and €120 or more for the islands.
For orders below these amounts, the shipping cost displayed at checkout applies. A free alternative is Click & Collect, which allows customers to collect their orders in-store without paying shipping fees, regardless of the purchase amount.
Can I exchange or return jewelry purchased online?
Yes. Exchanges and returns are free of charge at any BlueBird physical store within 30 days of receiving the order. The exception is pieces with personalized engraving.
Exchanging an item in-store avoids the usual process of repackaging and shipping it back. Simply take the piece and proof of purchase to any of the 14 stores. Pieces with personalized engraving become unique items and are therefore not eligible for exchange or return, so it is important to confirm the size and text before proceeding with the engraving.
How can I tell if a piece of jewelry is made of real gold?
By checking the hallmark engraved on the piece itself: 750 for 18K gold, 800 for 19.2K gold and 585 for 14K gold. In Portugal, this hallmark is required by law.
The hallmark is applied by the INCM and is engraved in discreet areas of the piece, such as the inside of a ring band or the clasp of a chain. It includes the metal's purity in parts per thousand, the manufacturer's or importer's mark, and the official assay office hallmark. It is the most reliable legal guarantee of authenticity and one of the reasons to choose accredited jewelers over sellers with no traceable product origin.
Can I pay in installments?
Yes. BlueBird offers installment payments, an option that is particularly useful for gold jewelry with gemstones or higher-value jewelry sets.
The specific terms and conditions are described on the installment payments page. BlueBird Card holders also receive a €10 Discount Voucher for every €100 in eligible purchases, which can be accumulated and used on future purchases.
How do I choose the right ring size when buying online?
You can measure at home using the size guide, use a ring you already own as a reference, or visit a physical store, where measurements are taken immediately and free of charge.
The size guide includes conversion charts and instructions for measuring at home. If you are buying a gift and do not know the correct size, it is preferable to choose a piece without a fixed size (such as a necklace, adjustable bracelet or earrings) or take advantage of the free in-store exchange service within 30 days. Rings without engraving can also be resized later through the technical assistance service.
Does the jewelry come gift-wrapped?
Yes. BlueBird offers a gift-ready packaging service, as well as the option to personalize an E-Gift.
The gift-ready service ensures that the piece arrives already wrapped as a present, which is particularly convenient when the order is delivered directly to the recipient. For those who prefer to let the recipient choose, a personalized E-Gift is also available.
Can I buy online and collect in-store?
Yes. Express Click & Collect allows customers to buy online and collect their order from one of the 14 stores in approximately 2 hours, with no shipping costs.
In-store collection is free and subject to stock availability at the selected location, which is chosen during checkout. You can find the complete list of addresses and opening hours on the stores page. It is the fastest option available and the only one that guarantees same-day collection.